Return & Exchange Policy

We want you to love your White Rose dress. Because every piece is made to order in small quantities, we're not able to offer cash returns or refunds for a change of mind — but we do offer exchanges under the conditions below.

Standard-size orders

Standard-size orders (XS–XL) can be exchanged within 7 days of delivery. To qualify, the dress must be unworn, unused, unwashed, unaltered, with all original tags and packaging intact, and free of marks, perfume, or damage. The customer is responsible for the normal shipping cost of returning the item and receiving the exchange.

Custom-sized orders

Custom-sized orders are made specifically to your measurements and are final sale, except in the case of a confirmed defect or a wrong item received.

Defective or wrong items

If you receive a defective item or the wrong item, please email us within 48 hours of delivery with your order number and photos or video of the issue. Once confirmed, White Rose covers the applicable shipping cost for the exchange.

If your requested size isn't available

If the size you'd like to exchange into isn't available, you can exchange for a different White Rose dress instead. If the new dress costs more, you'll pay the difference; if it costs less, the difference is issued as store credit.